Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

Your Rights

Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, deletion in appropriate cases, or objection to certain processing. Some requests may be declined where we must keep information for legal, contractual, or operational reasons.

Available rights depend on the nature of the data and the applicable law.

How to Make a Request

To make a privacy request, provide enough information for us to identify the relevant record and assess the request. We may ask for additional details before responding, especially where the request concerns booking history, dietary information, or payment records.

Requests are handled after reasonable verification of identity and scope.

Retention of Personal Data

We retain personal data for the period needed to manage enquiries, bookings, payments, service delivery, recordkeeping, and legal compliance. When data is no longer required, it is deleted, anonymised, or otherwise securely disposed of in line with our retention practices.

Records are kept only for as long as needed for the relevant purpose or legal obligation.

Policy Changes

When we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version will apply from the stated effective date.

This policy may be revised to reflect operational, legal, or technical changes.

01Data Collected

Data We Collect

We may process identification details, contact details, booking information, dietary information, group size, meeting-point preferences, payment-related records, and communications sent through the website or by other booking methods. We may also process limited technical data such as device, browser, and usage information when users visit the site.

The categories collected depend on booking, enquiry, and tour participation details.

02Collection Sources

How We Collect Data

We receive personal data from website requests, email, phone enquiries, booking confirmations, dietary disclosures, and messages exchanged before or after a tour. Some technical data is collected automatically when the website is used, and some booking or payment records may be generated in the course of providing the service.

Most information comes directly from the user during booking or follow-up communication.

03Cookie Types

Cookies We Use

The website may use essential cookies to support core functions, preference cookies to remember basic settings, and analytics cookies to understand site performance and visitor interaction. Cookies are not used to identify users for unrelated purposes.

Cookie use is limited to standard operational and analytical purposes.

04Cookie Controls

Cookie Controls

Where cookies are used, users may block or delete them through browser controls and may be able to set preferences for certain categories of cookies. Disabling some cookies may affect site functionality, including form handling and basic performance features.

Cookie settings can usually be adjusted through the browser or device used to access the site.

01 · Purpose

How We Use Personal Data

We use personal data to respond to enquiries, manage reservations, confirm availability, record dietary information, coordinate meeting details, process payments, deliver tours, handle follow-up communication, maintain business records, improve website performance, and comply with legal obligations. We may also use limited data to prevent misuse, resolve disputes, and support internal administration.

Processing is limited to the purposes needed to run the service and meet legal duties.

02 · Sharing

Service Providers and Operational Sharing

We may share personal data with payment processors, website hosting and technical support providers, communication tools, and other service providers that help us operate the website and manage bookings. Where third parties assist with delivery, they may receive only the information needed for that task and are expected to use it for that purpose only.

Operational sharing is limited to service providers acting on our instructions.

03 · Legal basis

Disclosures Required by Law

We may disclose personal data where required to comply with law, lawful requests, court orders, or regulatory obligations, and where disclosure is necessary to establish, exercise, or defend legal claims.

Legal disclosure is limited to what is necessary in the circumstances.

Email address

info@shipofficezeal.click

Telephone

+27 71 946 2167

Postal address

127 Old North Coast Road, Glen Anil, Durban, 4051

Privacy enquiries